Portfolio
McLarens
In 2011, we provided capital to support McLarens, a global insurance loss adjuster, in its merger with Airclaims (now McLarens Aviation), the loss adjusting leader in the aviation industry. McLarens performs claims management, loss adjusting, pre-risk and damage surveying and auditing services for companies throughout the world.
Vision
Institutionalize a high-quality, employee-owned adjusting firm and scale it into a diversified, global platform through investments in systems, talent and strategic M&A.
Transform
Established the operational foundation for scalable, consistent performance
- Implemented best practices to unify McLaren’s broad footprint of large, disparate global offices
- Overhauled core IT and claims management systems to improve data quality, visibility and adjuster productivity
- Reinforced and modernized the company’s employee-ownership model to strengthen alignment and culture
Scale
Expanded capabilities, geographic reach and commercial momentum
- Installed a dedicated sales team to professionalize business development and enable adjusters to focus on core claims work
- Executed four strategic add-on acquisitions to broaden capabilities and footprint
- Introduced new capabilities and geographies that strengthened key carrier relationships and expanded client value proposition
- Rebranded the business and modernized commercial infrastructure to support long-term growth
Results
- ~1.7x Revenue growth
- ~1.7x EBITDA growth
- ~1.6x employee growth